PRIVACY POLICY

Kyndeler (ABN 61 894 663 508)

Effective Date: 30 September 2026

Privacy Enquiries: privacy@kyndeler.com.au

Kyndeler (ABN 61 894 663 508) (which operates kyndeler.com.au) (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, hold, use, and disclose your personal information, and how we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (the “APPs”) in Schedule 1 to that Act. It is published under APP 1, which requires us to have a clearly expressed and up-to-date privacy policy.

1. ABOUT THIS POLICY

1.1 Who this policy applies to: This policy applies to all personal information we collect and handle in connection with our business, whether you are a customer of our online store, account holder, supplier, website visitor, supporter, or other individual we deal with.

1.2 Our status: We are a small business with an annual turnover of $3 million or less. Although some small businesses are exempt from the Privacy Act, we choose to handle personal information in accordance with the Australian Privacy Principles as a matter of good practice and to maintain your trust. Certain activities (such as providing a health service or trading in personal information) bring a small business within the Act regardless of turnover.

1.3 What is personal information: “Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether or not the information is true and whether or not it is recorded in a material form.

2. ANONYMITY AND PSEUDONYMITY (APP 2)

Where practical, you have the option of interacting with us anonymously or using a pseudonym—for example, when browsing our website, leaving public recommendations, or submitting general feedback. However, we require your identity where it is impracticable to deal with you without it (e.g., when placing an order in our online store, processing payment transactions, creating a registered account, delivering digital downloads, or fulfilling physical shipments).

3. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with us, we may collect:

  • Name and Contact Details: Your name, email address, postal address, shipping address, and phone number.
  • Account Credentials: Username, password, login history, and profile preferences and changes when you register an account.
  • Financial and Transaction Information: Payment status, purchase history, order logs, tax invoices, and transaction details processed through our e-commerce system, payment gateways (e.g., Stripe, Buy Me a Coffee), or accounting software (e.g., Xero or MYOB). Note: We do not store complete credit card numbers or CVV codes on our servers.
  • User Content & Recommendations: Reviews, comments, support messages, or recommendations you choose to share (whether attributed or submitted anonymously).
  • Online and Device Data: IP address, browser type, device identifiers, cookies, site usage analytics, and advertising interaction data.
  • Consultation Requests & Educational Details: Information voluntarily submitted when requesting or participating in a homeschooling consultation (such as preferred meeting times, learning stages, curriculum topics, student/class progress/needs or general educational queries).
  • 3.1 Local Storage and Interactive Activities (Non-Collected Data)
  • To enhance your experience, some of our interactive learning resources , like games, use your web browser’s local storage feature (such as localStorage) to save your progress, game scores, and attempt history on your device.
  • Important details regarding locally stored data:
  • Device-Only Storage: This data is stored strictly on your local device and browser. It is not transmitted to, collected by, or stored on our servers.
  • No Personal Identification: Game scores, bonus values, time taken, similar details and local attempt histories are stored without being linked to your personal account or identity.
  • User Control and Deletion: Because this data resides entirely on your device, you retain full control over it. You can clear or delete your score history at any time by clearing your browser’s cache and site data.

4. HOW WE COLLECT YOUR INFORMATION

We collect personal information:

  • Directly from you: When you place an order, create an account, contact us, make a purchase or donation via Buy Me a Coffee, submit a recommendation or review, or interact with us or our site.
  • Automated Technologies: Via cookies utilized by WooCommerce (to maintain shopping carts and user sessions), web beacons, and analytics tools when you navigate our site or view advertisements.
  • Third Parties: From integrated third-party platforms you authorize or use to interact with us, including Stripe and Buy Me a Coffee, and Xero or MYOB (for invoicing and financial record-keeping)

Unsolicited information (APP 4): If we receive personal information we did not solicit, we will deal with it in accordance with APP 4, including by destroying or de-identifying it where the Act permits or requires.

5. WHY WE COLLECT AND HOW WE USE YOUR INFORMATION

5.1 Purposes: We collect, hold, and use your personal information to:

  • Process, fulfill, and ship orders placed through our WooCommerce store.
  • Schedule, prepare for, and conduct homeschooling consultations and follow up with tailored educational recommendations.
  • Create, manage, and secure user accounts.
  • Process transactions, refunds, donations, and supporter contributions via Stripe and Buy Me a Coffee.
  • Serve third-party advertisements and analyze site usage and performance.
  • Display user recommendations and reviews (anonymously or attributed).
  • Respond to your enquiries, handle complaints, and meet tax, financial, and legal obligations under Australian law.

5.2 Use limited to purpose (APP 6): We use your personal information for the primary purpose for which it was collected, for a directly related secondary purpose you would reasonably expect, or for another purpose with your consent or as permitted by the Privacy Act.

6. DIRECT MARKETING AND ADVERTISEMENTS (APP 7)

6.1 Direct Marketing: We do not use your personal information for direct marketing without your consent, and you can opt out of any marketing or promotional communications at any time via the “Unsubscribe” link in our emails.

6.2 Third-Party Advertising & Google AdSense

We use third-party advertising companies, including Google AdSense, to serve advertisements on our website.

  • Use of Cookies: Third-party vendors, including Google, use cookies to serve ads based on a user’s prior visits to our website or other websites on the internet.
  • Personalized Advertising: Google’s use of advertising cookies enables it and its partners to serve ads to our users based on their visit to our site and/or other sites on the internet.
  • Opting Out: You may opt out of personalized advertising by visiting Google Ads Settings. Alternatively, you can opt out of third-party vendors’ use of cookies for personalized advertising by visiting www.aboutads.info or www.youronlinechoices.com.au.

7. DISCLOSURE OF YOUR INFORMATION

7.1 Who we disclose to: We may disclose your personal information to trusted third-party providers who help us run our business:

  • Payment, E-Commerce & Invoicing Providers: Stripe, Buy Me a Coffee, WooCommerce, and cloud accounting software (Xero or MYOB).
  • Delivering Digital Downloads & Physical Shipments: Postal services (e.g., Australia Post) and couriers required to ship orders should you order physical materials.
  • IT, Hosting, Analytics & Ad Partners: Hosting infrastructure, security providers, Google Analytics, cloud storage for digital downloads and ad display networks.
  • Professional Advisers & Legal Bodies: Our accountants, legal advisers, and government or regulatory bodies (such as the Australian Taxation Office) where required or authorized by law.
  • Cloud Accounting & Invoicing Services: Xero or MYOB (for tax, billing, and accounting compliance).

7.2 No sale of data: We do not sell your personal information. We disclose it only as described in this policy or as required or authorized by law.

8. OVERSEAS DISCLOSURES (APP 8)

We may disclose personal information to recipients located overseas, including third-party cloud hosting, payment gateways (Stripe, Buy Me a Coffee), and advertising services. The countries in which those recipients are likely to be located include:

  • The United States of America
  • European Union member states
  • Other countries where our cloud hosting, payment gateways, and software providers maintain server infrastructure.

Under APP 8.1, before disclosing information overseas, we take reasonable steps to ensure the overseas recipient handles your information consistently with the Australian Privacy Principles.

9. AUTOMATED DECISION-MAKING

Under requirements introduced into APP 1 by the Privacy and Other Legislation Amendment Act 2024 (Cth), organisations that arrange for computer programs to use personal information to make, or assist in making, decisions that significantly affect an individual’s rights or interests must explain this in their privacy policy.

Our Position: We do not use automated decision-making processes that significantly affect individuals’ legal rights or interests. If we introduce such processing, we will update this policy to describe the kinds of decisions made and personal information used.

10. DATA QUALITY, SECURITY, AND RETENTION

Quality (APP 10): We take reasonable steps to ensure the personal information we collect, use, and disclose is accurate, up to date, complete, and relevant.

Security & Retention (APP 11): We take reasonable steps to protect personal information from misuse, interference, loss, unauthorized access, modification, or disclosure through encryption in transit (SSL/TLS), access controls, and security testing. We retain order and financial transaction records for the minimum period required by Australian tax and compliance laws (e.g., 5 years for ATO records), after which personal data is securely destroyed or de-identified.

11. ACCESS, CORRECTION, AND COMPLAINTS

Access & Correction (APPs 12 & 13): You may request access to the personal information we hold about you or request corrections to inaccurate or out-of-date information by contacting our Privacy Officer.

Privacy Concerns & Complaints: If you have questions, concerns, or wish to make a complaint regarding how we handle your personal information, please contact:

Privacy Officer

Kyndeler

Email: privacy@kyndeler.com.au

We will investigate and respond to your complaint within a reasonable timeframe (typically 30 days). If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.