REFUNDS AND RETURNS POLICY

Overview

Consumer guarantees (sections 54-62): Where you are a “consumer” under the Australian Consumer Law, our goods come with guarantees that they are of acceptable quality (section 54), fit for any disclosed purpose (section 55), and match their description (section 56); and our services come with guarantees that they are supplied with due care and skill (section 60) and are fit for purpose (section 61). These guarantees cannot be excluded.

Pricing: Prices in AUD.

Need help?

Contact us at {support@kyndeler.com.au} for questions related to refunds and returns.

Kyndeler (ABN 61 894 663 508)

Effective Date: 30 September 2026

Enquiries: support@kyndeler.com.au

This Refund and Returns Policy applies to all purchases, bookings, and digital products accessed through kyndeler.com.au (operated by Kyndeler, ABN 61 894 663 508).

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL) (Schedule 2 to the Competition and Consumer Act 2010 (Cth)). Nothing in this policy excludes, restricts, or modifies any consumer rights or remedies you have under Australian law.

Overview & Consumer Guarantees

Where you are a consumer under the Australian Consumer Law:

  • Goods come with guarantees that they are of acceptable quality (section 54), fit for any disclosed purpose (section 55), and match their description (section 56).
  • Services come with guarantees that they are supplied with due care and skill (section 60) and are fit for purpose (section 61).

All prices listed on our platform are in Australian Dollars (AUD).

1. YOUR AUSTRALIAN CONSUMER LAW RIGHTS

Under Australian Consumer Law, you are entitled to statutory remedies if a product, digital item, or service fails to meet consumer guarantees:

1.1 Major Failures

A product, digital item, or service has a major failure if it:

  • Has a problem that would have stopped someone from buying it if they had known about it;
  • Is significantly different from the description, sample, or demonstration;
  • Is unsafe, corrupted, or unfit for its intended purpose and cannot easily be fixed within a reasonable time.

Your Remedy: If an item or service has a major failure, you have the right to choose either:

  1. A full refund back to your original payment method; or
  2. A replacement product, digital re-supply, or re-performance of the service.

1.2 Minor Failures

If a product, digital item, or service has a minor problem (for example, a temporary formatting glitch or a minor missing piece that can be easily resolved), we may choose to:

  1. Repair or re-supply the file/item, or re-perform the service;
  2. Provide an updated or working version within a reasonable time; or
  3. Offer a full or partial refund if resolution is not possible.

2. DIGITAL DOWNLOADS & EDUCATIONAL PRODUCTS

Due to the non-returnable nature of instant digital media once downloaded or accessed:

  • Change of Mind: Due to the immediate, downloadable nature of our digital books, booklets, and project resources, we do not offer refunds or exchanges for simple change of mind once access or download links are granted.
  • Defective Files & ACL Guarantees: Our digital products come with statutory guarantees under the Australian Consumer Law. If a downloaded file is corrupt, incomplete, broken, or not as described, please contact us at support@kyndeler.com.au (noting your previous reference email). If we cannot fix or supply a working copy, you are entitled to a full refund or replacement.

3. PHYSICAL STORE GOODS

For physical items sold through our WooCommerce store:

3.1 Change-of-Mind Returns (14-Day Store Credit)

In addition to your legal rights under the Australian Consumer Law, we offer a voluntary 14-day change-of-mind return for physical items subject to the following conditions:

  1. You must contact us within 14 calendar days of receiving your delivery.
  2. Items must be unused, unwashed, undamaged, and in their original packaging with all tags attached.
  3. Proof of purchase (order confirmation or invoice) must be provided.
  4. Return Postage: You are responsible for paying the shipping costs for returning change-of-mind items. Shipping fees paid on the original order are non-refundable.
  5. Remedy: Approved change-of-mind returns are issued as a store credit (valid for 12 months).

3.2 Damaged or Defective Items

If a physical item arrives damaged, defective, or incorrect:

  1. Contact us within 7 days of delivery at support@kyndeler.com.au with photos of the damaged item and packaging.
  2. We will provide a pre-paid return shipping label if the item needs to be returned for inspection.
  3. Once inspected, we will issue a replacement or a full refund including original shipping costs in line with your ACL rights.

4. CONSULTING SERVICES & APPOINTMENTS

For educational, professional, or bespoke consulting sessions booked with Kyndeler:

4.1 Cancellations & Rescheduling

  • Notice Provided (More than 24 hours): If you notify us to cancel or reschedule a scheduled consulting session at least 24 hours prior to the session time, you may reschedule at no additional charge or request a full refund.
  • Late Notice (Less than 24 hours): Cancellations made within 24 hours of the scheduled time are non-refundable due to the preparation and administrative allocation of consulting time. You may request to reschedule, subject to a rescheduling fee at our discretion.
  • No-Shows: If you fail to attend a scheduled session without prior notice, the session fee will be forfeited in full and is non-refundable.

4.2 Service Guarantees

Our consulting services are delivered with due care, skill, and expertise in line with Australian Consumer Law guarantees.

  • If a session cannot be completed due to a technical error on our end or an unexpected cancellation by Kyndeler, you will be offered the choice of a full refund or a rescheduled appointment at your earliest convenience.
  • Results from consulting sessions depend heavily on individual application and external factors; therefore, dissatisfaction based purely on individual subjective outcomes does not constitute a failure under Australian Consumer Law once the service has been fully performed.

5. PAYMENT PROCESS & REFUND METHOD

  • Payment Gateway: All store transactions and service bookings are processed securely through Stripe.
  • Refund Processing: Approved refunds will be processed directly back to the original card or payment method used during checkout via Stripe.
  • Timeframes: Refunds typically take 5–10 business days to reflect on your bank or credit card statement, depending on your financial institution.

6. HOW TO SUBMIT A RETURN OR REFUND REQUEST

To request a return, repair, service adjustment, or refund:

  1. Email Us: Send an email to support@kyndeler.com.au with the subject line "Return Request - [Your Order Number]".
  2. Include Details: Provide your full name, order number, a brief description of the issue, and photos/screenshots (if applicable).
  3. Assessment: We will review your request within 2–3 business days and provide return instructions or processing details.

Postal Address for Approved Physical Returns:

Kyndeler Returns

Email: support@kyndeler.com.au

(Return address details will be provided upon approval of your return request.)